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Frequently Asked Questions

What should I do if I am buying or selling property?

For the Water Department: In most cases, the attorney handling the sale will contact the Water...

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How can I change my mailing address (or other account information)?

The property owner can call or stop by the office to complete an Address Update...

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Is my water safe to drink?

Yes. The Water Department tests the water regularly to ensure it meets all state and federal safety...

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Who is responsible for my water line?

The Water Department is responsible for the water mains. Homeowners are responsible for the service...

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Should I monitor my usage on a regular basis?

Yes. Pay attention to any increases in your water bill. Check your meter regularly to verify the...

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What should I do if I think my water usage is higher than normal?

Check for, and fix, any leaks. Pay special attention to your toilet; most times, excessive usage is...

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Why does my water bill seem high?

A high bill is often due to a leak in the home, such as a running toilet or dripping faucet....

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How much water does the average household use?

The average household uses approximately 3,534 gallons per month. 51 gallons/day, for a 30 day...

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How does the District read my meter?

Meters are read electronically by Water Department personnel using radio-read or digital technolo

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How do I read my water meter?

Your water meter displays the total gallons used on its face. You will need to open the meter cover...

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Can I pay water bills online?

Yes. Online payments can be made at:https://epay.cityhallsystems.com/selection  You can also...

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How often will I receive a water bill?

The District is divided into three sections for billing. Each section is read and billed quarterly...

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